Keep Customers Coming Back—And Staying Longer.
Acquiring new customers is important-but keeping the ones you already have is what drives real, sustainable growth. iMarketer’s Customer Retention Support helps you maintain strong relationships with your clients through proactive communication, timely follow-ups, and personalized engagement that makes them feel valued-every step of the way.
What’s Included
What You Get with Our Service
Post-Sale Follow-Ups
We check in with customers after purchases or service delivery to ensure satisfaction and identify upsell or referral opportunities.
Re-Engagement Campaigns
We reach out to dormant or inactive clients with relevant messages, offers, or updates to bring them back into the fold.
Feedback Collection & Surveys
Want to know how you’re doing? We gather customer feedback and share insights that can help you improve retention and service delivery.
Loyalty Outreach
Show appreciation and strengthen relationships through birthday greetings, anniversary messages, or personalized thank-you notes.
Churn Prevention Alerts
We monitor for signs of disengagement and notify your team before it’s too late-so you can take action early.
why matters
Why Customer Retention Matters
- It’s More Cost-Effective
Keeping a customer is far less expensive than acquiring a new one.
- Higher Lifetime Value
Loyal customers spend more, refer others, and are more likely to try new products or services.
- Stronger Brand Reputation
Happy customers become advocates, reviews, and repeat buyers—all of which fuel your growth.
How It Works
Proactive Retention, Personalized Engagement
We help you stay connected with your customers—without adding pressure to your internal team.
Step 1
Customer Journey Mapping
We identify key points in your customer lifecycle where retention efforts matter most—like post-sale, 30-day check-ins, or renewal reminders.
Step 2
Messaging & Workflow Setup
We help craft personalized messaging and build outreach schedules based on your goals and tone of voice.
Step 3
Campaign Execution
Our team carries out the outreach—via email, calls, or SMS—delivering consistent touchpoints that build trust and loyalty.
Step 4
Feedback & Reporting
We collect valuable insights from customers, flag concerns, and report on engagement trends and satisfaction levels.
Step 5
Optimization & Scale
We monitor performance, adjust messaging, and scale retention efforts as your business grows and your customer base expands.
why us
Why Choose Our Customer Retention Support
- We help you build lasting relationships—not just complete transactions.
- Our team delivers consistent, professional outreach that reflects your brand values.
- We turn feedback into actionable insights to improve customer experience.
- We proactively reduce churn and increase satisfaction with minimal lift from your internal team.
- You get retention support that grows with your business-smart, scalable, and reliable.
Our Services
Explore our other services
testimonials
What they say about Us
Imarketer transformed our customer support operations, reducing response times and improving client satisfaction. Their team is truly an extension of our business!. Imarketer’s BPO solutions streamlined our workflow and allowed us to scale rapidly.
Abdul Lathif
Marketing Manager
Outsourcing with Imarketer helped us cut costs while improving efficiency. Their expertise and professionalism exceeded our expectations Imarketer’s BPO solutions streamlined our workflow and allowed us to scale rapidly. We couldn’t have done it without them.
Marilyn Leffler
Marketing Manager
Imarketer transformed our customer support operations, reducing response times and improving client satisfaction. Their team is truly an extension of our business!. Imarketer’s BPO solutions streamlined our workflow and allowed us to scale rapidly.
Abdul Lathif
Marketing Manager
Outsourcing with Imarketer helped us cut costs while improving efficiency. Their expertise and professionalism exceeded our expectations Imarketer’s BPO solutions streamlined our workflow and allowed us to scale rapidly. We couldn’t have done it without them.
Marilyn Leffler
Marketing Manager
FAQs
Frequently Asked Questions
We’ve answered a few FAQs to get you started. But please don’t hesitate to reach out with more.
How is this different from customer service?
Customer service is reactive—responding to questions or issues. Retention support is proactive—reaching out before there’s a problem to build loyalty and engagement.
Can you use our brand voice and templates?
Yes! We craft outreach based on your existing tone and templates—or help create new ones tailored to your audience.
Do you offer automated and live outreach?
We offer both. Some touchpoints are automated (like emails), while others are handled by real agents (like satisfaction check-in calls).
Can you collect and report on customer feedback?
Absolutely. We gather feedback through surveys or direct calls and provide insights and recommendations based on the results.
Is this suitable for subscription-based or service businesses?
Yes! Whether you offer monthly services, retainers, or long-term contracts—our retention support is designed to help you reduce churn and increase customer lifetime value.
take the first step
Are You Ready To Scale Your Business?
We’ve answered a few FAQs to get you started. But please don’t hesitate to reach out with more.
take the first step
Are You Ready To Scale Your Business?
We’ve answered a few FAQs to get you started. But please don’t hesitate to reach out with more.
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