We Handle the Backend, So You Can Lead From the Front.
Behind every successful business is a reliable engine of operational support. iMarketer’s Back Office Support service takes care of the essential—but time-consuming—tasks that keep your business running. From data entry to admin coordination, we handle the details so your team can focus on strategy, sales, and growth.
What’s Included
What You Get with Our Service
Data Entry & Management
We input, organize, and update your records-whether in spreadsheets, CRMs, databases, or other systems-with speed and accuracy.
CRM & System Updates
Keep your tools clean and up-to-date. We manage contact details, lead statuses, deal notes, and more.
Document Preparation & Processing
From reports to proposals, we help format, compile, and manage the documents your business depends on.
Inbox & Calendar Management
We assist in managing internal calendars, scheduling, and even inbox triage-streamlining communication and keeping you on track.
Reporting & Admin Support
Get regular reports, status updates, and admin support without taking time away from your core work.
why matters
Why Customer Retention Matters
- Boost Efficiency
Your team stays focused on high-impact work while we handle the repetitive tasks that eat up time.
- Improve Accuracy
Avoid costly mistakes with organized, reliable data and documentation handled by trained professionals.
- Scale Without Hiring
Get more done without adding full-time staff—our service scales with you.
How It Works
Seamless Operational Support Without the Overhead
We integrate directly into your systems and workflow to deliver reliable support that feels in-house.
Step 1
Task & Workflow Setup
We learn your back-office needs, preferred tools, and task structure to create a custom support plan.
Step 2
Access & Integration
Our team securely connects to your systems and tools—ensuring compliance, privacy, and easy collaboration.
Step 3
Execution & Delivery
We begin handling your day-to-day back-office tasks with accuracy, consistency, and timeliness.
Step 4
Ongoing Communication
We stay in sync with your team through regular check-ins, updates, and dashboards—ensuring alignment at all times.
Step 5
Scalable Support
Need more help? We easily scale up as your workload grows—no bottlenecks, no disruption.
why us
Why Choose Our Customer Retention Support
- We act as a true extension of your internal operations team—flexible, responsive, and detail-focused.
- Our trained specialists deliver reliable, error-free support on time, every time.
- We work inside your tools and systems—no need to change platforms or processes.
- You reduce overhead without sacrificing quality or consistency.
- We adapt to your evolving needs—providing the right level of support, exactly when you need it.
Our Services
Explore our other services
testimonials
What they say about Us
Imarketer transformed our customer support operations, reducing response times and improving client satisfaction. Their team is truly an extension of our business!. Imarketer’s BPO solutions streamlined our workflow and allowed us to scale rapidly.
Abdul Lathif
Marketing Manager
Outsourcing with Imarketer helped us cut costs while improving efficiency. Their expertise and professionalism exceeded our expectations Imarketer’s BPO solutions streamlined our workflow and allowed us to scale rapidly. We couldn’t have done it without them.
Marilyn Leffler
Marketing Manager
Imarketer transformed our customer support operations, reducing response times and improving client satisfaction. Their team is truly an extension of our business!. Imarketer’s BPO solutions streamlined our workflow and allowed us to scale rapidly.
Abdul Lathif
Marketing Manager
Outsourcing with Imarketer helped us cut costs while improving efficiency. Their expertise and professionalism exceeded our expectations Imarketer’s BPO solutions streamlined our workflow and allowed us to scale rapidly. We couldn’t have done it without them.
Marilyn Leffler
Marketing Manager
FAQs
Frequently Asked Questions
We’ve answered a few FAQs to get you started. But please don’t hesitate to reach out with more.
What types of tasks can you handle?
We support data entry, CRM management, reporting, document formatting, admin coordination, and more. If it’s behind the scenes, we likely handle it.
Do I need to use specific tools?
Nope! We adapt to your systems, whether they’re Google Workspace, Microsoft 365, Salesforce, HubSpot, Notion, or others.
Can I scale support up or down as needed?
Absolutely. Our service is designed to flex with your workload—ideal for growing teams or seasonal fluctuations.
How do you ensure data security and confidentiality?
We follow strict data handling protocols, use secure systems, and sign NDAs as needed. Your business data is safe with us.
What’s the onboarding process like?
It’s quick and easy—typically 3–5 days. We’ll map out your tasks, set up access, and align on expectations before going live.
take the first step
Are You Ready To Scale Your Business?
We’ve answered a few FAQs to get you started. But please don’t hesitate to reach out with more.
take the first step
Are You Ready To Scale Your Business?
We’ve answered a few FAQs to get you started. But please don’t hesitate to reach out with more.
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