Every Call Answered. Every Customer Heard.
Your inbound calls are more than just ringtones—they’re opportunities. iMarketer’s Inbound Call Handling service ensures that every customer inquiry, support request, or lead is answered quickly, professionally, and with care. We become the voice of your business—so you never miss a moment that matters.
What’s Included
What You Get with Our Service
Live Call Answering
Our trained agents handle incoming calls in real-time, using your brand voice and customized scripts to ensure consistency and professionalism.
Call Routing & Transfers
Need certain calls sent to specific departments or individuals? We route them based on your rules—so the right people get the right calls, instantly.
Lead Intake & Qualification
We capture important caller info, ask key qualifying questions, and escalate hot leads to your sales or service teams in real-time.
Customer Support & Inquiry Response
From product questions to general info, we handle FAQs and support requests with clarity and care.
After-Hours & Overflow Support
Extend your availability without expanding your team. We’re there when your team isn’t—nights, weekends, holidays, or during high-volume hours.
why matters
Why Inbound Call Handling Matters
- Enhance Customer Experience
Fast, friendly responses build trust and make a lasting first impression.
- Capture Every Opportunity
Don’t let potential leads or client concerns go to voicemail—or worse, unanswered.
- Boost Team Efficiency
Free your internal staff from constant interruptions while still delivering exceptional responsiveness.
How It Works
Seamless Integration, Superior Experience
We fit into your workflow so you can stay focused while we manage the calls.
Step 1
Setup & Scripting
We collaborate with you to create call scripts, routing rules, escalation paths, and response templates.
Step 2
System Integration
Whether it’s your CRM, ticketing system, or internal calendar—we plug in and stay in sync with your tools.
Step 3
Live Call Handling Begins
Our team begins managing inbound calls based on your preferences—gathering information, answering questions, and transferring or escalating when needed.
Step 4
Real-Time Alerts & Summaries
You’ll receive detailed call summaries, messages, and qualified lead info in your inbox, CRM, or ticketing system—whatever works for you.
Step 5
Continuous Optimization
We refine scripts, call flows, and response strategies based on feedback and performance—ensuring a great caller experience every time.
why us
Why Choose Our Inbound Call Handling Service
- We represent your brand with care, professionalism, and consistency.
- Every agent is trained on your product, tone, and workflow for seamless conversations.
- We’re flexible—supporting your team during business hours, after hours, or during overflow.
- Our technology keeps everything running smoothly, with full transparency and tracking.
- We treat every caller like your most important customer—because they are.
Our Services
Explore our other services
testimonials
What they say about Us
Imarketer transformed our customer support operations, reducing response times and improving client satisfaction. Their team is truly an extension of our business!. Imarketer’s BPO solutions streamlined our workflow and allowed us to scale rapidly.
Abdul Lathif
Marketing Manager
Outsourcing with Imarketer helped us cut costs while improving efficiency. Their expertise and professionalism exceeded our expectations Imarketer’s BPO solutions streamlined our workflow and allowed us to scale rapidly. We couldn’t have done it without them.
Marilyn Leffler
Marketing Manager
Imarketer transformed our customer support operations, reducing response times and improving client satisfaction. Their team is truly an extension of our business!. Imarketer’s BPO solutions streamlined our workflow and allowed us to scale rapidly.
Abdul Lathif
Marketing Manager
Outsourcing with Imarketer helped us cut costs while improving efficiency. Their expertise and professionalism exceeded our expectations Imarketer’s BPO solutions streamlined our workflow and allowed us to scale rapidly. We couldn’t have done it without them.
Marilyn Leffler
Marketing Manager
FAQs
Frequently Asked Questions
We’ve answered a few FAQs to get you started. But please don’t hesitate to reach out with more.
Do you handle all types of inbound calls?
Yes! From general inquiries and customer support to lead intake and order-related questions—we handle a wide range of inbound call types.
Will callers know they’re not speaking directly to our team?
Not unless you want them to. We answer calls using your brand name and custom script to deliver a seamless experience.
Can you route or transfer calls to our staff?
Absolutely. We can live-transfer urgent calls or route specific inquiries to the right department or team member based on your preferences.
How do I receive updates or messages from calls?
You’ll receive real-time summaries, lead details, or support notes via email, SMS, or directly through your CRM or help desk platform.
Is this available as an after-hours or overflow solution?
Yes! You can use our inbound call handling as a full-time solution or just for after-hours, weekends, or high-volume situations.
take the first step
Are You Ready To Scale Your Business?
We’ve answered a few FAQs to get you started. But please don’t hesitate to reach out with more.
take the first step
Are You Ready To Scale Your Business?
We’ve answered a few FAQs to get you started. But please don’t hesitate to reach out with more.
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